Clever integration troubleshooting
If you can’t find the XtraMath app in Clever, go to clever.com/library/app/xtramath. Note that our integration is in the Clever Library, so can’t be installed for a whole school or district at once.
If you can’t see an expected class in your XtraMath teacher account, first check your Account page to see if the class is just hidden. If that’s not the issue, sign into Clever and go to clever.com/library/app/xtramath. You should be able to see which “Teacher Pages” you have installed XtraMath on. If your class doesn’t have access to a Teacher Page with XtraMath on it, that class won’t sync with XtraMath, since you have not given Clever permission to do so. For more help with this, see Clever's support articles about the Library and about Teacher Pages.
If a specific student is not syncing to XtraMath from Clever, first try signing into your XtraMath account using Clever. The Clever roster sync only occurs when you sign in, so if you’ve just been viewing the emailed reports and have not signed into your XtraMath dashboard in awhile, this may be enough to fix it!
If the student still doesn’t show up in XtraMath, sign into your Clever portal and check that you can see the student there (in a class with access to XtraMath via a Teacher Page as explained above). Sometimes changes in a school’s information system don’t immediately sync to Clever. If you can’t see the student in your class within Clever itself, they won’t show up in your class within XtraMath either. In this case, ask your school’s Clever admin to make sure your roster is up-to-date.
If you have two students with the same first name and last initial, you’ll need to make sure you know which one is which. Clever does not give Library app providers like XtraMath a student’s full name… we just get their first name and last initial. For example, Robert Harris and Robert Hill will both show up in an XtraMath Clever-linked class as “Robert H.” The quickest way to get this sorted out is to temporarily change their names within XtraMath, e.g. to “Robert H1” and “Robert H2”. Have one student sign in through Clever, and note which name they see. Then you can update the names in XtraMath to something more helpful.