Troubleshooting

General troubleshooting advice

My student can’t sign in

My student’s fluency score doesn’t seem right

My student’s activity is different at home vs. at school

My student is struggling with XtraMath

I’m not getting emails from XtraMath

The sign-in page won’t remember my student

My classroom’s sign-in page disappeared

When my student signs in they end up in a teacher account

My student’s Google account is linked to the wrong XtraMath account

Clever integration troubleshooting

My student’s progress was lost

The videos in the student activities stopped working

What browsers does XtraMath support?

How does XtraMath “remember my network”?

What IP addresses and domains are used by XtraMath?

My Premium license payment won’t go through

How can I clear XtraMath data from my computer or mobile device?

Which phones and tablets are supported by the app?