My Premium license payment won’t go through

We understand that encountering issues during a purchase can be frustrating. Here are some tips that might help:

  • Make sure you provide all required information — for instance, School Name on a classroom license.
  • Double-check the billing address, especially if you are using a school credit card. For instance, is the billing address your school's, or is it the district office address?
💡 If you need help with this, our Sales team may be able to assist you or provide an alternate purchase method. Contact us at sales@xtramath.org.