XtraMath
Support

XtraMath Support

Find answers to common questions and get the help you need. Explore our FAQs to make the most of your XtraMath experience.

What do “Difficulty Levels” mean when I assign a Program to students?
What’s the difference between Adaptive Practice and the Placement Quiz when setting up a Program?
Program Settings
My student sees a “Program unavailable” error when signing in
Awakening: Setup & Uses
Awakening Integration
How Do I Use the Monthly Student Advanced Reports to Track Student Progress ?
What are the timer options, and how do they benefit students?
How does XtraMath support diverse learners, including students with disabilities?
How are math facts presented to students during XtraMath practice?
How does XtraMath support students with visual or attention difficulties?
How does XtraMath support students who are deaf or hard of hearing?
Clever Library vs. Clever Secure Sync: which one do I need?
How does rostering with Clever Secure Sync work for users with a premium school or district license?
Advanced Reports for Premium Schools
Free Basic vs. Premium Family License
Setting up your child’s account
How do I sign up for a “Family Account” on XtraMath?
Is XtraMath free?
Can we use Federal Funds to purchase XtraMath Premium?
Can I use XtraMath with 5th-12th grade students?
How long does it typically take for a student to complete a math operation on Xtramath?
How can I get technical support for the mobile app?
How can I renew my Premium license?
What Are Weekly School Usage Reports and How Do I Use Them?
Get XtraMath Premium for Teachers
Basic requirements for XtraMath
I just created my first class. What's next?
How can I view or print my students' PINs?
Sign up with your email address
Why did my student’s daily status change colors?
What IP addresses and domains are used by XtraMath?
How can I print certificates for my students?
How can I move a student to another classroom?
How can I clear XtraMath data from my computer or mobile device?
Can I give my students more time to answer problems?
Can I export student data to use in my own reports?
How can teachers share student progress with the student's family?
My student is “done”. What happens now?
What do students do in XtraMath?
How does XtraMath work?
How does XtraMath “remember my network”?
What browsers does XtraMath support?
My student’s progress was lost
Clever integration troubleshooting
My student’s Google account is linked to the wrong XtraMath account
When my student signs in they end up in a teacher account
My classroom’s sign-in page disappeared
The sign-in page won’t remember my student
I’m not getting emails from XtraMath
My student is struggling with XtraMath. What can I do?
My student’s activity is different at home vs. at school
My student’s fluency score doesn’t seem right
My student can’t sign in
General troubleshooting advice
What is the role of the license administrator?
How can I delete my parent or teacher account?
How do I edit the name of my class or change when it ends?
How can I change my student’s name or other info?
Can I share my class with a co-teacher or school admin?
How can administrators manage the ClassLink integration?
How can administrators manage the Clever integration?
How can I manage my classes if I’m using a rostering integration like Clever or ClassLink?
How can I use XtraMath with ClassLink?
How can I use XtraMath with Clever?
How can I update my email address or change other account settings?
Can I move the number keypad for a left-handed student?
Can I turn off the timer during student activities?
How can I start my students with multiplication?
What program options are available?
How can I change what program my student is working on?
My student/ child brought home a flyer. How can I complete the enrollment process?
What class rostering options are available?
How can I reset my password?
How can my family sign in?
How can my class sign in?
My Premium license payment won’t go through
What printable materials are included with the Premium license?
Will my students lose progress when I upgrade to Premium?
Do you accept purchase orders?
How can I attach my teacher account to a school or district Premium license?
How can I upgrade to Premium?
What do you get with the Premium licenses?
Can I use XtraMath with my other children too?
How often should students use XtraMath? How long is a session?
How can a student see their fluency score?
Why does the report show my student has “incomplete” sessions?
What does the fluency score mean?
How do I read the progress reports?
How does a student achieve a fluency score of 100?
Can I have a student restart their program from the beginning?
How does XtraMath work for students that need enrichment?
XtraMath Glossary & Icon Guide
Suggested Programs
What’s the purpose of XtraMath?
 See Teacher’s GuideSee Family’s Guide

XtraMath Basics

What’s the purpose of XtraMath?
Suggested Programs
XtraMath Glossary & Icon Guide
How does XtraMath work?
Learn more

Premium License

What do you get with the Premium licenses?
How can I upgrade to Premium?
How can I renew my Premium license?
How can I attach my teacher account to a school or district Premium license?
Learn more

Sign In & Setup

How can my class sign in?
How can my family sign in?
How can I reset my password?
What class rostering options are available?
Learn more

Student Programs

Suggested Programs
What do students do in XtraMath?
What program options are available?
Can I have a student restart their program from the beginning?
Learn more

Progress Reports

How do I read the progress reports?
What does the fluency score mean?
Why does the report show my student has “incomplete” sessions?
Can I export student data to use in my own reports?
Learn more

Account Management

Can I use XtraMath with my other children too?
How can I upgrade to Premium?
How can I attach my teacher account to a school or district Premium license?
How can I reset my password?
Learn more

Troubleshooting

General troubleshooting advice
My student can’t sign in
My student’s fluency score doesn’t seem right
My student’s activity is different at home vs. at school
Learn more