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Duplicate Student Accounts - Instructions to Send Parent/Teacher

1. Please have the student log in while you observe.

2. Click on the student's name

https://images.tango.us/public/screenshot_ef0ecace-12fd-43c2-be02-0179f607ef79.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4374&fp-y=0.5894&fp-z=2.3377&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=2880%3A1642

3. Take a screenshot of the yellow box that appears. Be sure to include the student's enrollment code.

https://images.tango.us/public/screenshot_0ffa0925-8774-4a06-9a51-458c6b850160.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4305&fp-y=0.6403&fp-z=2.2635&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=2880%3A1642

4. Save that screenshot, and send it to the XtraMath Support team. We will use it to locate your student's duplicate account and resolve the issue.

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