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XtraMath Support & FAQ

Introductory Guides

  • XtraMath Glossary and Icon Guide
  • Program Guide with Grade-level Standards
  • Teacher Quick Start Guide PDF
  • Family / Homeschool Quick Start Guide PDF
  • XtraMath Family Intro PDF

XtraMath Basics

  • What’s the purpose of XtraMath?
  • How can I complete the enrollment process?
  • How can my class sign in to XtraMath?
  • How often should students use XtraMath? How long is a session?
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Program Adjustments & Reports

  • How do I read the progress reports?
  • How can I change what program my student is working on?
  • What does the fluency score mean?
  • Why does the report show my student has “incomplete” sessions?
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Account Management

  • How can I reset my password?
  • How can I update my email address or change other account settings?
  • What class rostering options are available?
  • How can I use XtraMath with Clever?
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Mobile App

  • What’s the difference between the XtraMath website and the mobile app?
  • Which phones and tablets are supported by the app?
  • How can I get a refund for an app purchase?
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Troubleshooting & Technical

  • General troubleshooting advice
  • My student can’t sign in
  • My student’s fluency score doesn’t seem right
  • My student’s activity is different at home vs. at school
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