XtraMath Support & FAQ

Introductory Guides

• XtraMath Glossary and Icon Guide
• Program Guide with Grade-level Standards

• Teacher Quick Start Guide
• Family / Homeschool Quick Start Guide
• XtraMath Family Intro

XtraMath Basics

• What’s the purpose of XtraMath?
• How can I complete the enrollment process?
• How can my class sign in to XtraMath?
• How often should students use XtraMath? How long is a session?

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Program Adjustments & Reports

• How do I read the progress reports?
• How can I change what program my student is working on?
• What does the fluency score mean?
• Why does the report show my student has “incomplete” sessions?

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Account Management

• How can I reset my password?
• How can I update my email address or change other account settings?
• What class rostering options are available?
• How can I use XtraMath with Clever?

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Mobile App

• What’s the difference between the XtraMath website and the mobile app?
• Which phones and tablets are supported by the app?
• How can I get a refund for an app purchase?

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Troubleshooting & Technical

• General troubleshooting advice
• My student can’t sign in
• My student’s fluency score doesn’t seem right
• My student’s activity is different at home vs. at school

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Contact Support

• Account Help
• School / District Contracts
• Data Privacy Queries