License terms are categorized into Valid, Expires Soon, and Expired.
Expires soon means it’s within 60 days of being expired.
You can check your license status by:
Sign in to your XtraMath account.
Go to the Licences tab
Click on the specific license name
See the status of your license in the first section (license information)
Also, you can renew your license when it's expired or expires soon:
Repeat steps above
Press the "Renew my license" link.
A pop-up will appear with your license information, showing the new expiration date.
Click on the "Renew" button.
You'll be redirected to the checkout page, where you can make a payment using your preferred card.
After payment, you'll receive an email with your payment receipt and your license term will be automatically updated.
If you renewed your license but it still appears as expired or expiring soon, try refreshing the page or logging out and back in again.
Continue enjoying the benefits of XtraMath Premium.
Reference Step 3
Alternatives:
My license expires soon:
Sign in to your XtraMath Account
Click on the License tab
An alert will appear at the top of the page, notifying you.
Press the "Renew" button within the alert.
A pop-up will appear with your license information, showing the new expiration date.
Click on the "Renew" button.
You'll be redirected to the checkout page, where you can make a payment using your preferred card.
After payment, you'll receive an email with your payment receipt and your license term will be automatically updated.
If you renewed your license but it still appears as expiring soon, try refreshing the page or logging out and back in again.
Continue enjoying the benefits of XtraMath Premium
Reference Step 3
If my license hasn't expired, what date is considered for renewal?
The new expiration date of your current license will usually be one year from the current expiration date. For example, if today is September 15th, and your license expires on October 1st, then your renewed license will expire on October 1st of the next year.
I click on the "expires soon" license alert, and I also want to renew an expired license.
In this case, you can only renew licenses together if they are in the same "expires soon" state. If you have an expired license, you can renew it independently by following the steps mentioned at the beginning.
My license has expired:
When your license or licenses are expired, and you don't have any other valid or soon-to-expire licenses:
Sign in to your XtraMath account.
An alert will appear, notifying you of the expiration.
Click on the Renew button on the alert and you will get redirected to the license page.
Press the "Renew" button
A pop-up will appear with the information you're renewing.
Click on the Renew button
You'll be redirected to the checkout page, where you can make payment using your preferred card.
After payment, you'll receive an email with your payment receipt and your license term will be automatically updated.
If you renewed your license but it still appears as expired, try refreshing the page or logging out and back in again.
Continue enjoying the benefits of XtraMath Premium
Reference Step 2
Related questions:
What if I want to renew my license for a term other than a year? You can definitely do that! You can renew for a custom term. However, in order to do so, please reach out to our sales team. 1. For schools or districts: get a quote 2.For families or teachers: send an email here
What if I want to renew my license, but I have a District license?
Most users with a district account will notice that they have one license for each school, and those licenses can be renewed individually by clicking the renewal link.
If you prefer, you can contact our sales team and we will update all of your licenses at once. You can get a quote if needed, or simply send us an email to request assistance: send an email here
If you want to do it from the app, you can also! Follow these steps:
Sign in to your XtraMath account.
Click into My Licences tab
Go to your district license
Press "Renew my license"
You'll be directed to some preliminary questions
You'll see a form
Complete the form
Our sales team will assist you with completing the payment.
What if I'm a school license administrator and need a quote before renewing?
